Telephone Number Discount Warehouse

Call Recording

2009-12-08T12:12:04Z

Call Recording

The Telephone Number Discount Warehouse provide instant call recording on inbound numbers with no cap-ex costs for hardware or software. It's basically a hosted service.

Setting up call recording is as simple as checking a check box and then download the Call Recording Downloader and away you go.

Providing excellent customer service is paramount not only to business success but perhaps even survival and helps increase business growth.

Protecting your business by having the ability to demonstrate 'who said what' in a dispute may be critical and will save you time and money.

It is the best way to train & coach staff on how to handle telephone calls effectively.

Record your telephone calls to avoid the problems associated with inaccurate order taking lost delivery details or disputes about prices.

Recording a telephone call can have a dramatic impact on the success of your business in almost every area of your telesales and marketing activities.

To start recording your calls visit - The Telephone Number Discount Warehouse

SIP Enabled Mobile Phones

2009-12-04T07:12:33Z

WIFI Numbers and Competition Laws

Nokia and most other mobile phones now work with SIP but in the UK it's basically impossible for small telecoms providers to offer SIP services on mobile phones due to some mobile providers un-willing to route the calls.

Ofcom have introduced WIFI ranges, starting 075. They are the same as the mobile ranges used by mobile companies but the WIFI ranges are generally routed over the providers WIFI network. The price point on the BT network is FW8 which is a rebate of approximately 12p per minute to the small provider.

This works for the small provider as they get a 12p rebate from BT on inbound calls to their WIFI connected clients, very profitable if the client is connected to their WIFI network and just in profit if the call comes in to the small providers switches and out via a mobile network as transit to the customers mobile handset. A 12p rebate per minute less the transit cost of approximately 7p per minute means still a nice profit for the small provider.

Some Mobile providers are blocking this by refusing to route the calls through their mobile networks, rendering the service useless as no one will take a service from a WIFI company where they get a mobile WIFI number but will not get calls from 50% of the mobile handsets in the UK as two or three mobile networks refuse to route the calls.

This is Where Competition Laws Need Changing

In the UK the competition laws don't help and really should change. There are arguably four big mobile providers all falling under the radar for being deemed a monopoly company but clearly these laws should be changed when dealing with Mobile and Telecoms providers. The reason is no one is going to take a service from a small telecoms company if one of the big four UK mobile providers refuse to route calls from their network, so the rules need to change and all Telecoms companies should be forced to connect calls if they have a user base of 2% or more of the UK market.

Some mobile providers will argue the small companies have little infrastructure costs and no 3G licence costs, which is true, all the calls goes over the mobile providers network into BT, they are happy to route these calls to 01,02,03,0845,0871,09 and 070 personal numbers at whatever price point they are set at but not to the 075 fw8 mobile WIFI range. So their argument is a smoke screen, it's purely some mobile providers don't want small telecoms companies encrouching on their market place. This would be fine for them to take this view if they were small providers as market forces would sort this out but they are all in a dominant position and the Office of Fair Trading should look into this as it's a scandal.

If mobile companies were forced to connect the calls this would mean a massive explosion of mobile phone services in the UK over WIFI. Then when more 3G licences come up for auction the mobile companies would bid sensible prices to get these licences taking into account the revenue they get for calls on their networks.

It has been reported that competition will change this but clearly that's never going to happen as mobile providers are petrified of small WIFI providers operating mobile phone services without paying for 3G licences in the UK and with only four big mobile providers in the UK there is no competition to make any mobile provider route the calls to 0755 fw8 ranges if they decide they don't want to.

Some providers like 3 Network have embraced SIP, their phones are enabled and they do route calls to 0755 fw8 WIFI ranges. The mobile companies are better to embrace new technology and changing market conditions or they just block innovation, in the long term WIFI will become the norm and mobile companies will be able to make a return allowing small telecoms companies to transit their network. Mobile companies need to look at this as an opportunity and not competition.

So if the OFT are not too busy a nice little job for you.

I can be contacted on 0203 390 9000

While we are not able to route our 0755 mobile range we can however provide 070 personal numbers for companies or individuals wanting an 070 personal number for emergency out of hours calls. Please visit The Telephone Number Discount Warehouse

An Easy Way to Increase Sales

2009-12-04T04:12:23Z

Additional Geographic Town & City Numbers Increase Sales
Sales growth can often be a problem in normal business cycles even when the economy is growing. When the economy has been in free fall for months, sales are key to survival, and for proactive business even revenue growth is possible.

Growing Your Business the Easy Way When in the Recession
If you are a local business, a plumber, an accountancy firm, local florest, web designer, pest control, basically any business which provides a local service, the answer to increase sales is by taking local Geographic city and town numbers around your local area.

More and more businesses are taking this approach, the business runs from Chelsmford, you advertise in the surrounding towns but have a Chelmsford number, people will generally call a telephone number which has the same code as their own so it's important if you are based in Chelmsford, your advert is in Maldon Gazette that your phone number is a Maldon phone number not your Chelmsford number.

You can buy virtual phone numbers from The Telephone Discount Warehouse. These are an instant method to increase sales. Customers work on the basis their bill will be less expensive if their tradesmen does not have to drive miles to their door.

Some of our customers at The Telephone Number Discount Warehouse have large quantities of Geographic numbers. One customer has over 50 Geographic numbers, for good reason they advertise in 50+ towns in the UK as expert energy consultants and market to each area selling their services to domestic and commercial customers providing energy certificates when they are selling their properties. They would not get the same return advertising with a free phone number as their clients want a local business.

Don't Delay Order Online at TNDW Geographic Town & City Numbers and Increase Your Sales - numbers are active within minutes.

Telephone Number Discount Warehouse
Tel: 0800 680 9000